Terms, Conditions and Privacy Notice

Vallarta Tours and Luxury Transfers

1. Reservations and Payments

Confirmation:
To guarantee availability, all reservations must be confirmed with the corresponding payment, either partial or full, as previously agreed.

Rates:
Prices are subject to change without prior notice until the reservation is officially confirmed with the required deposit or payment.

2. Cancellation and Refund Policies

The refund amount is based on how far in advance the cancellation is notified, which must be submitted in writing:

• More than 72 hours (3 days): 100% refund.
• Between 72 and 24 hours: 50% refund.
• Less than 12 hours: No refund (0%), as the unit has already been exclusively assigned to your service, incurring non-refundable operational costs.

Force majeure:
In cases of airline-related cancellations or natural disasters, we offer the option to reschedule the service with an additional 40% charge over the original service value due to re-scheduling logistics.

3. Punctuality and Waiting Time (No Show)

Grace period:
We offer a waiting time of up to 40 minutes. After this period, if the client does not appear, it will be considered a “No Show”, the unit will leave, and no refund will be issued.

Flight monitoring:
For arrival services, we monitor your flight. However, we kindly ask you to notify us as soon as possible of any significant changes so we can adjust the pickup time, subject to availability.

4. Luggage and Minors

Luggage:
Clients must inform us in advance if traveling with oversized luggage (surfboards, golf equipment, etc.). We reserve the right to deny service if excess luggage was not previously reported.

Child seats:
It is the client’s responsibility to request baby seats or booster seats at the time of booking. Otherwise, availability of these accessories is not guaranteed.

5. Onboard Rules and Liability

Behavior:
Service may be denied without refund in cases of intoxication, drug use, or aggressive behavior.

Prohibitions:
For hygiene reasons, smoking (including vaping) and food consumption are strictly prohibited inside the vehicles.

Damages:
Any damage or excessive dirt caused by the client’s negligence must be paid immediately.

Insurance:
We carry legally required passenger insurance. However, we are not responsible for incidents resulting from passenger negligence.

6. Lost and Forgotten Items

Vallarta Tours and Luxury Transfers is not responsible for lost personal belongings. We strongly recommend checking the vehicle before exiting.

Assistance:
If a forgotten item is found, we will do our best to return it, provided it does not affect the driver’s punctuality for other services. Item delivery may incur an additional transportation fee.

7. Privacy Notice

Use of data:
Your personal information (name, phone number, flight details, hotel) will be used solely for the management of your service.

Data protection:
We do not share or sell your personal information to third parties.

Rights:
You may request the deletion of your personal data at any time by sending us a direct message.